Please book the programs by email or by contact form . Please send us names, genders, ages, nationalities and the hotel where from we can arrange the pickup. We will send our confirmation invoice back. We can also send an e-invoice that you can pay on internet by your credit card. It is also possible to book programs in our safari office by cash or cards but the availability is not guaranteed for last minute bookings. Especially in high seasons the most popular programs are often fully booked.
You can also book programs on our e-shop www.laplandwelcome.com . On the e-shop booking terms, prices and conditions might be slightly different. You can find more information on e-shop pages.
Payments are due 10% in one week after the booking and 90% one month before the first program, for December and January or for more than 3 programs or some special programs like ice breaker cruise 2 months before arrival. The exact due date you will see on the invoice. The reservation is confirmed only by paying the invoice in time. Unpaid reservations are concerned as cancelled. For early bookings and payments by invoice we offer discount. The discount-% is counted as a sum of number of participants + number of programs for payments minimum one month before arrival. The maximum discount is 15%.
We keep a right to cancel the program if it is needed because of the safety or weather conditions. In this case the paid funds will be fully refunded to the payer. We also keep a right to change routing of the safari or the program itself to ensure the safety or the pleasance at the safari. In case of client’s cancellation if the cancellation comes to us as a written document earlier than one week before the first program 90% of the total sum will be refunded. If the cancellation comes earlier than one day before the program 50% will be refunded, later cancellations are not refundable at all. If our subcontractor’s cancellation terms are harder than ours their cancellation terms will be followed. The reservation will be 90% refunded in case of illness. A medical certificate needs to be sent to Lapland Welcome within two working days from the cancellation date.
Please take a travel insurance for snow adventure sports etc. that covers all your costs if you can’t travel at all or if you are in response of whatever unexpected costs during the programs. Please be prepared to pay the driver’s liability right away at a snowmobile safari if needed and ensure that your travel insurance covers the liability.
For snowmobile driving on public tracks you need a driving license that is valid in Finland. Almost all traffic driving licenses like license for car, motorbike or tractor are valid in Finland. If you tell us early enough that you don’t have a valid driving license we can usually offer a safari on private tracks where you don’t need a license. The driver must be anyway minimum 15 years old and under 18 years old need parent’s written permission. In case of crash the driver is responsible for paying immediately the liability that is the value of the damage estimated by the guide but maximum 900 Euros. The liability might be asked to set as guarantee funds already before the safari especially for long safaris. Those who don’t have a valid driving license, are under influence of alcohol or anyhow unable to drive safely sit as passengers at the safari. If the snowmobile was hired from another company the liability might be higher depending on the insurance of the snowmobile. Please be prepared to pay the driver’s liability right away at a snowmobile safari if needed and ensure that your travel insurance covers the liability. Lapland Welcome offers insurance for local medical care if the care is needed after an accident that happened at the snowmobile safari.
The participants have to follow the briefings carefully and obey all safety instructions given by the present guide and they participate all of our safaris by their own risk. You don’t need to be worried at all because the safaris are organised by very safe way. Enjoy!
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